Privacy Policy

Last updated: March 25, 2026

[PLACEHOLDER — REQUIRES LEGAL REVIEW BEFORE LAUNCH]

Last updated: [ENTITY TO CONFIRM: date of legal review]

1. INTRODUCTION

This Privacy Policy explains how Realscape Productions Inc ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

We are committed to the ten fair information principles set out in PIPEDA: Accountability, Identifying Purposes, Consent, Limiting Collection, Limiting Use Disclosure and Retention, Accuracy, Safeguards, Openness, Individual Access, and Challenging Compliance.

2. ACCOUNTABILITY

2.1. Our Privacy Officer is responsible for our compliance with this policy and PIPEDA. Contact details are provided in Section 13.

3. INFORMATION WE COLLECT

3.1. When you purchase tickets or digital content, we collect:

Full name
Email address
Country and province/territory
Phone number (where provided)
Payment information (processed securely by Stripe — we do not store card details)
Billing address or postal code

3.2. When you access our digital content, we collect:

Device and browser information
IP address
Listening session data (duration, completion)

3.3. When you visit our website, we may collect:

Cookies and similar tracking technologies
Pages visited and interactions
Referral source and UTM parameters

4. PURPOSE OF COLLECTION AND CONSENT

4.1. We collect your personal information for the following purposes:

Processing and fulfilling your ticket booking or digital content purchase
Sending booking confirmations, reminders, and post-event communications
Delivering access to digital audio content
Providing customer support
Improving our services and platform
Complying with legal obligations
Sending marketing communications (express consent required under CASL)

4.2. By making a purchase, you consent to the collection and use of your personal information for the purposes described above. You may withdraw consent at any time, subject to legal or contractual restrictions.

4.3. For marketing communications, we comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages with your express consent, and you can unsubscribe at any time.

5. TRACKING AND ANALYTICS

5.1. We use the following analytics and advertising platforms:

Google Analytics 4 (GA4) for website analytics
Meta (Facebook) Conversions API for advertising measurement
TikTok Events API for advertising measurement
Google Ads conversion tracking

5.2. These platforms may use cookies and similar technologies to collect data about your interactions with our website.

5.3. Server-side tracking: We use server-side event APIs to send purchase event data directly from our servers. This data includes hashed email addresses and purchase details, and is used solely for advertising measurement and optimisation.

6. DISCLOSURE OF INFORMATION

6.1. We do not sell your personal information. We disclose personal information to:

Stripe (payment processing)
Resend (transactional email delivery)
Analytics and advertising platforms as described in Section 5
Professional advisors where necessary
Law enforcement or regulatory authorities where required by law

6.2. Your data may be transferred to servers located outside Canada (including the United States and Australia) by our service providers. Under PIPEDA, we ensure that comparable levels of protection are provided while information is being processed by these third parties, through contractual or other means.

7. DATA RETENTION

7.1. We retain your personal information only as long as necessary to fulfil the purposes for which it was collected:

Transaction records: 7 years (as required by CRA)
Marketing data: until you unsubscribe or request deletion
Digital content access records: for the duration of your access entitlement plus 12 months

8. YOUR RIGHTS

8.1. Under PIPEDA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
Opt out of marketing communications at any time
Challenge our compliance with PIPEDA

8.2. To exercise these rights, contact our Privacy Officer at: [ENTITY TO CONFIRM: privacy contact email]

8.3. We will respond to access requests within 30 days.

9. DATA SECURITY

9.1. We protect your personal information with appropriate safeguards, including encryption of data in transit and at rest, secure payment processing via Stripe, and access controls on our systems (PIPEDA Principle 7 — Safeguards).

10. COOKIES

10.1. We use essential cookies for platform operation and analytics/advertising cookies as described in Section 5. You can manage cookie preferences through your browser settings.

11. PRIVACY BREACHES

11.1. Under PIPEDA, if we experience a breach of security safeguards involving personal information that poses a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada and affected individuals as required.

12. CHANGES TO THIS POLICY

12.1. We may update this Privacy Policy from time to time. The current version will always be available on our website.

13. COMPLAINTS AND CONTACT

13.1. If you are unhappy with how we handle your personal information, you may lodge a complaint with the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Telephone: 1-800-282-1376

13.2. Privacy Officer Realscape Productions Inc [ENTITY TO CONFIRM: registered business address, Canada] Email: [ENTITY TO CONFIRM: privacy contact email]