Privacy Policy

Last updated: May 29, 2026

Index▾

At a glance

We collect what you give us (email, name, purchase details) and some technical data (device, IP, how you found us).
We may use advertising and analytics partners (such as Meta, Google and TikTok), where they are configured for a site, to measure and promote our experiences - including by securely sharing limited purchase information with them.
We do not currently respond to "Do Not Track" or Global Privacy Control browser signals.
You can unsubscribe from marketing at any time.
We keep your information for as long as we need it for the purposes described here.
Questions: hello@realscapeproductions.com.

1. Who this policy is for, and who we are

This policy explains how Realscape handles your personal information when you use our website and services. The entity responsible ("we") is Realscape Productions LLC (Delaware). Contact: hello@realscapeproductions.com; 8 The Green #15708, Dover, DE 19901.

2. Information we collect

Depending on how you use our services, we collect:

Information you give us: email address; first and last name; marketing preference; and, for some experiences, optional details such as a gift-recipient email, a rating or review, age range, phone, postcode or billing state where you provide them. Payment card details are entered directly with our payment processor and never reach our own servers.
Information collected automatically when you visit: IP address; device and browser information (user agent); approximate location or region; how you arrived (referrer and campaign or UTM information, and advertising click identifiers); analytics identifiers; and your locale and timezone.

3. How we use your information

We use your information to: provide and deliver the experiences and tickets you buy; communicate with you about your purchase; provide support; send you marketing where permitted (see section 7); measure, analyse and improve our services; promote our experiences; keep our services secure and prevent fraud; and meet our legal obligations.

We use third party advertising, analytics, attribution and measurement partners to understand how our experiences are found and to promote them. These may include partners such as Meta, Google and TikTok, where they are configured for a site.

When you visit our site, these partners may set cookies or similar technologies and receive information about your visit and any purchase.
Where these partners are configured, a purchase may also share limited information server-side with advertising and measurement partners - including a securely hashed (obscured) version of details such as your email, and your IP address and device information - so that advertising can be measured and attributed. This is described here so you know it can occur.

5. Cookies, "Do Not Track" and Global Privacy Control

We use cookies and similar technologies for essential site function, analytics and advertising (see section 4). You can control cookies through your browser settings; blocking some cookies may affect how the site works.

We do not currently respond to "Do Not Track" (DNT) or Global Privacy Control (GPC) browser signals. We describe our tracking here so you can make informed choices.

We share personal information with: our payment processor (to take payment); our hosting and database, email-delivery and infrastructure providers (to run the service); the advertising and analytics partners in section 4; event or venue partners where needed to deliver an experience you have booked; and others where required by law or to protect our rights. We use service providers for these purposes and take reasonable steps in selecting and managing them.

7. Marketing communications

We may send you marketing about our experiences; you can unsubscribe at any time using the link in any marketing email, and we honour opt-outs promptly. Our marketing emails identify us and include a valid postal address.

8. Your choices and rights

You can unsubscribe from marketing at any time (section 7), and you can contact us with any privacy question.
You can request to review or update the personal information associated with your purchases by contacting us at hello@realscapeproductions.com.

9. How long we keep your information

We keep your personal information for as long as we need it for the purposes described in this policy - for example, to deliver your purchase and support you, to meet legal, tax and audit obligations, and to run our marketing where you have not unsubscribed. When you unsubscribe, we suppress you from marketing (we stop sending).

10. Children

Our site is not directed to children. You must be at least 13 to use the site, and we do not knowingly collect personal information from anyone under 13. Individual experiences carry their own (higher) audience ages, shown at purchase. If you believe a child under 13 has given us personal information, contact us and we will delete it.

11. Security and data breaches

We take reasonable steps to protect personal information. No online service can be completely secure. If a data breach occurs that is likely to cause harm, we will assess and notify as required by law.

12. Changes to this policy

We may update this policy. We will change the "last updated" date below, and where a change materially affects your rights we will take reasonable steps to notify you. Previous versions remain available on request.

13. Contact us

Privacy questions: hello@realscapeproductions.com. Postal: 8 The Green #15708, Dover, DE 19901.

*Last updated: 29 May 2026.*